privacy policy
Latest release (June 6, 2024)
introduction
· The Supporting Hands Store Suphands.com, represented by Al-Maliki Electronic Marketing Corporation in the Kingdom of Saudi Arabia, always seeks to preserve the privacy of your personal data, and in doing so we comply with the provisions of data protection laws and the right to privacy regarding the protection of your personal data. We have drafted this policy “Privacy Policy” to make it clear to you What data is collected about you, and the purposes for which this data is used, so please read this policy carefully.
· The term data refers to all data related to the users of the Supporting Hands Store, which includes their name, address, contact information, and any other data related to the buyer’s orders or data that would identify the user, as well as other data related to the user’s activities through the store and data related to the devices used. In the process of entering the store.
(1) Account information
· We collect the data provided by the user to register his account with the store, which includes his email and any other identifying data that the user provides to us.
· All data is provided by the user at his own risk and he is committed to the accuracy of the data he provides to us.
(2) Purchase orders
While submitting purchase orders through the store, the buyer provides us with some data, which includes:
· Log in to the store or register a new account in the store.
· Buyer data.
· Shipping Address.
· Method of payment or payment.
· Shopping cart (product image, name, type, quantity, price, total).
· Order notes, if any.
(3) Payment information
· We collect the payment data provided to us by the buyer through the store to pay for the products electronically through us, which may include (Mada, Visa, MasterCard, PayPal, Stc pay, Apple pay).
· The store provides an electronic payment gateway, and we contract with an electronic payment service provider to provide the service through the store, and you authorize us to deal with the payment service provider on your behalf.
(4) Shipping data
· The Supporting Hands Store provides a shipping service for local orders through shipping companies approved by us. The store is currently contracted with Aramex to provide shipping services, and therefore we may provide the shipping company with some data about you for the purposes of delivering the products.
· You undertake not to provide any personal data that is not required to the shipping company, and any data you provide is at your own risk.
(5) Retrieval data
The buyer must complete a product return form which includes:
· Order details: (first name, last name, email, phone or mobile number, order number, order date).
· Information about the product: (product name, product type, quantity, reason for return, whether the product has been opened or not, any other details or defects in the product).
(6) Content
· The buyer provides us with the content of messages and comments through the store at his own risk.
· The user provides us with the content of the messages he sends to the store to inquire about the content of the services or to request a purchase from the store.
· We collect data that you provide to us to report comments or problems that violate the terms and policies of the Helping Hands Store.
(7) Contact information
· The buyer provides us with his number and contact information when he contacts us through the store, whether through the store, via email, or via WhatsApp.
· We allow the user to communicate with us through social media available at the bottom of the Home Page of the Supporting Hands Store.
· We collect the data that you provide to us while communicating with us to inquire about any of our services or to face problems facing your use of the store.
(8) Data Collected Automatically
The Supporting Hands Store collects some data about users, which does not identify the user or his contact data. This data is collected automatically, which includes, for example (data on devices used in communications, time and duration of the connection, location of the connection, IP address, pages that are visited, the categories of advertisements that the user is targeting).
(9) Cookies (Cookie Policy)
Suphands.com supports “cookies” technology, which are small files stored on the hard drive of your computer. When you visit specific web pages from our online store, cookies identify your browser through a unique, random number without revealing any personal information related to you. Cookies help us improve your experience in using the store and know which sections of our store receive the most visits.
(10) Purposes of data collection
· We collect data to register your account with the store, so that you can use our services and the various features we provide, such as submitting purchase orders and tracking them through the store.
· We collect your data to enable you to place purchase orders through the store.
· We collect your data to enable you to pay through the store.
· We collect your data to enable you to place shipping orders through the store.
· We collect your data to enable you to submit return or exchange requests through the store.
· We collect your data to enable you to add comments through the store.
· We collect your data for the purposes of authenticating and verifying the contact information you provide to us.
· We collect your data to communicate with you regarding any obstacles facing submitting purchase orders through the store or facing communication processes between you and the store or between you and the shipping company.
· We collect your data to process electronic payments related to returns or exchanges.
· We collect your data to enable you to evaluate the services you obtain through the store.
· We collect your data to enable you to contact us and provide responses to inquiries you have submitted to us through the store.
· We collect your data to personalize content and advertising to you through the store.
· We collect your data to filter ads and products that we think will interest you.
· We collect your data for statistical and internal store business purposes.
· We collect your data for the purposes of law enforcement or public authority decisions.
(11) Limits on disclosure of your data
· We disclose your data to our store partners, employees, workers, and service providers to buyers for the purposes of implementing services for the Helping Hands Store.
· We disclose your data to comply with the provisions of the law and to implement judicial rulings and decisions of the competent authorities in the Kingdom.
· We disclose your data to implement our terms and conditions and any other agreement between the store and you.
· We may disclose your data to entities that partner with us to provide services, such as electronic payment entities, for the purposes of verifying the validity of these operations.
(12) Data storage
We store all your data on fully protected and secured servers to protect your data from any hacking or piracy process. Storing your data may require transferring it outside the Kingdom of Saudi Arabia if the store uses an external hosting service provider. Therefore, you authorize us to deal with others regarding your data and also authorize us to transfer and store it. On the servers we handle.
(13) Data integrity
You know that the Internet is not a 100% safe and secure medium, so a hack into our databases may occur despite our taking proper measures to protect the data. Out of our respect for your right to protect your data, we will notify you within three days from the time we learn of the hack.
(14) Amendment to the Privacy Policy
We have the right to modify this privacy policy at any time, and we will publish the modifications within this document. We will also send a general notice via the e-mail registered with us. We will also update the date of the latest version . Your continued use of the store after modifications to this policy constitutes your express consent to these modifications, so Please review this policy frequently.
(15) Contact us
You can contact us via:
· Email [email protected]
· WhatsApp number +966535544694
